Training Manager - Sheraton Oman Hotel - Oman
Date Posted: 22/10/2009 11:47:00 AM
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The Training Manager identifies training needs and developes cost effective training initiatives to achieve the hotel's goals, and ensures standards and procedures are constantly applied. The ideal candidate for this very important role would be efficient, enjoy leading and developing associates, have a positive demeanor and excellent communication skills.Develop an effective annual Training plan which meets the needs of associates as outlined in pMp's and which assists the hotel achieve its goals and objectives. Identify from ASI, GSI, LRA, Marketing plan and other sources the potential training needs and action where required.Liaise with Department Heads on regular basis regarding specific training requirements within their Departments and regarding attendance at planned training courses and develop training actions as required.publish an annual and quarterly calendar of training courses and ensure maximum attendance through clear communication to and liaison with Department Heads on a regular basis.Develop, source and conduct training courses scheduled in the training calendar.With support of Director of Learning and Organizational Development, structure and monitor the Hotel's annual training budget and ensure all training expenses are kept in line with this budget, adjusting planned expenses / actions in line with changing hotel requirements.provide an advice service to both managers and associates on training opportunities, career choices, qualifications and other HR issues.Develop effective links with partnership organizations such as Universities and Colleges, Training providers, other Training Managers, etc.Maintain accurate and up to date records of all training activities.Ensure all requests for training by associates is responded to in a timely manner and follow up is conducted where appropriate.Monitor the effectiveness of pre- and post course briefings to ensure maximum benefit from training courses and identify future training needs.Monitor department training and on job training (dept induction, dept trainers, dept processes) and ensure consistency and quality of training.
Qualifications Â
passion for the industry and excellence in guest service
Outstanding professional communication and personal presentation.
personal initiative, resolve and high energy towards tasks and goals
Minimum three years of experience in the Training department
previous experience in the hotel operations required
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primary Location : Oman-Muscat-Ruwi-Sheraton Oman Hotel
