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Our client - a major Mobile Operator based in the Gulf Region is looking for a Customer Lifecycle Manager. The role will be responsible for: Development and management of rational and emotional loyalty activities towards customers Customer lifecycle management – what incentives to give the customers at what time Churn and retention analysis, management and activities Customer segmentation in order identify attributes of high value customers and untapped, profitable loyalty opportunities to drive revenues Cross/up-sell activities to existing customers in order to maximize revenue in segment Develop and propose save and win-back initiatives including targeted promotion please only respond to this advert if you have a similar experience from a mobile operator. EOB
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