D & H International Company W.L.L.

The main objective is to sell and gain customer loyalty, offering always the best service, within the guidelines set by the company in Customer Service and image.
• Smile and greet all customers
• Keep a smart personal image (uniform, hygiene, make-up, etc)
• Always offer an option for purchase to customers
• Promote, advise and enable the customer’s purchase
• Organise and size all the clothes displayed in the section
• Maintain the image of the section (cleanliness, order, still life, displays, etc)
• Always receive the customer with a positive attitude
Prepare garments for display within the section (alarm, hanger, folding)
• Say goodbye to the customer and thank her
• Check changing rooms upon arrival and leaving of customers (cleanliness, image, alarms, etc)
• Replace sales (lists, manual restocking)
• Distribute and place garments from the changing rooms within the section
• Provide garments whenever the customer requires them whether in changing rooms or in the section
• Enable the purchase for the customer whenever necessary or required by the customer
• Act as support for cashiers regarding customer requests (answer the phone, size changes, catalogue references, etc
• Company standards for customer service
• Service policy (changes, returns, fitting, reserved garments)
• Product: Collection, catalogues, models and location within the store, trends, fabrics, sizes, colours, washing instructions.
• Sales Rankings, exhausted models, repeated garments, (commercial follow-up)
• Knowledge of the 100 questions
• Sharing information on products, sizes.
• Indicating to the Merchandiser the most-requested garments, customer worries.
• Allowing no sale to be lost.
• Making the most of a trip to the Stockroom by bringing back products for colleagues.
• Supporting colleagues during sales, reinforcing their arguments.
• Strictly respecting the order established by the Stockroom Supervisor.
• Candidate must be bilingual. Skills

• Orientation towards Personal Selling.
• Orientation towards selling through Merchandising.
• Orientation towards Customer Service and Image. BT