D & H International Company W.L.L.

Job Profile
The main objective is to sell and gain customer loyalty, offering always the best service, within the guidelines set by the company in Customer Service and image.
• Smile and greet all customers
• Keep a smart personal image (uniform, hygiene, make-up, etc)
• Always offer an option for purchase to customers
• Promote, advise and enable the customer’s purchase
• Organise and size all the clothes displayed in the section
• Maintain the image of the section (cleanliness, order, still life, displays, etc)
• Always receive the customer with a positive attitude
Prepare garments for display within the section (alarm, hanger, folding)
• Say goodbye to the customer and thank her
• Check changing rooms upon arrival and leaving of customers(cleanliness, image, alarms, etc
• Replace sales (lists, manual restocking)
• Distribute and place garments from the changing rooms within the section
• Provide garments whenever the customer requires them whether in changing rooms or in the section
• Enable the purchase for the customer whenever necessary or required by the customer.
• Act as support for cashiers regarding customer requests (answer the phone, size changes, catalogue references, etc
• Company standards for customer service.
• Service policy (changes, returns, fitting, reserved garments)
• Product: Collection, catalogues, models and location within the store, trends, fabrics, sizes, colours, washing instructions.
• Sales Rankings, exhausted models, repeated garments, (commercial follow-up)
• Knowledge of the 100 questions.
• Sharing information on products, sizes.
• Indicating to the Merchandiser the most-requested garments, customer worries.
• Allowing no sale to be lost.
• Making the most of a trip to the Stockroom by bringing back products for colleagues.
• Supporting colleagues during sales, reinforcing their arguments.
• Strictly respecting the order established by the Stockroom Supervisor.
Candidate must be bilingual Skills

• Orientation towards Personal Selling.
• Orientation towards selling through Merchandising. BT